PropPlace.my Help
Help, FAQ and launch onboarding
Quick answers for buyers, agents and admins before launch. For detailed workflows, use the full Guide Center.
Onboarding checklist
Buyers and tenants
- Search by location and property type
- Compare shortlisted listings
- Contact verified agents directly
Agents
- Verify email and complete profile
- Upload complete listing details and photos
- Use leads, viewings, cobroke and analytics from dashboard
Premium agents
- Use AI Advisor only for serious prospects
- Export reports with your profile attribution
- Track credits and referral discounts before renewal
Need account help?
Check your dashboard first for verification, package, credit and referral status. Admin-controlled account changes are handled through the launch operations team.
Use email for formal notices, privacy requests, disputes and payment/account records. WhatsApp support is provided for convenience.
Frequently asked questions
Why do new agents need to verify email?+
Email verification protects agent accounts, referral tracking, listing ownership, and future payment-related workflows.
When does a referral count for discount?+
Referral links are captured immediately, but the referred agent must become a verified active paying agent before the relationship qualifies for yearly discount wallets.
Why are some referral rows flagged?+
PropPlace.my flags unusual patterns such as high-volume referral captures in a short period so Super Admin can review them before rewards are locked.
What should a complete listing include?+
Use accurate pricing, land or built-up area, tenure, location, key features, ownership restrictions where relevant, and clear photos.
How should AI Advisor reports be used?+
Treat AI Advisor as a professional analysis assistant. Agents should review the numbers, market context, assumptions, and final recommendation before sharing any report.
Where do I learn the full workflow?+
Use the Guide Center for role-specific manuals covering public search, agent dashboard, premium tools, admin controls and Super Admin launch operations.